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Customer Service

  • Shipping & Delivery

    USPS ground shipping anywhere within the United States is Free with all orders over $60. There is a $5.00 shipping fee for orders under $60.00. Expedited shipping is available for an extra charge. Sales tax is added to all orders shipped within Washington State.

    International Shipping - We do not ship internationally at this time.

  • Privacy & Security

    At Dermavita we are committed to protecting your privacy. We use the information we collect to assist us in processing orders. Please read on for more details about our privacy policy.

    The Information We Collect: Dermavita collects from you the necessary information, such as name, email address, address and payment information, to process orders.

    We Do Not Share Your Personal Information: Dermavita does not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.

    Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.

    Use of Cookies: Dermavita uses cookies to enhance your shopping and browsing experience and keep track of your order information. The cookies we use DO NOT store any personal information such as your e-mail address, street address or phone number.

    Do you still have questions? If you have additional questions or wish to further discuss details of our privacy policy, please feel free to Contact Us.

  • Returns & Replacements

    An unopened item returned within 30 days or less and accompanied by a receipt will be refunded to your original form of payment. An unopened item returned after 30 days and accompanied by a receipt will be refunded for a store credit only. If an item is opened, the item may be exchanged or issued a store credit if accompanied by a receipt. Product must be unused. We do not accept returns for Obagi products or Make-Up.

  • Ordering

    Use the Shopping Bag to hold your selections while you shop the site. Add an item to your Shopping Bag by clicking the ADD TO CART button on any product detail page. You can view the contents of your Shopping Bag anytime by clicking on the Shopping Bag icon at the top of the page.

    Items remain in your Shopping Bag for the duration of your shopping session or until you remove or purchase them. If you have an account and are signed in, your items remain in the Shopping Bag for 14 days. If you are not signed in, items will be removed at the end of your shopping session. If an item sells out, it will be removed from the site and you will be notified to remove the item from your bag before checking out.

    You can also order by phone by calling Dermavita at 425-739-0808 during regular business hours.

  • Payment, Pricing & Promotions

    Dermavita only accepts Visa and Mastercard at this time.